I give them one star because it as low as the site will allow. The service to locals is horrid. Simple fact of the matter is they don't want to serve locals. The drivers dont feel locals tip well enough. Everytime I have tried to use them? I get the same run around. They make you wait and wait and wait. They ask you to call if a cab hasnt arrived in 20 min everytime. And eventually after you have called them like 4 times? They use their caller ID and just not answer your call. How and why the Taxicab authority allows these guys to operate is beyond me. IF you are a local in Las Vegas? Avoid them at all costs!