I arrived for my 2 o'clock at 2pm. I gave them my keys and information and said that I was going to take my family to the Sonics across the lot. The manager assured me that they would get me right in. I watched my car for 40 minutes but it never moved. I went back to the shop at 2:50pm and they said that they forgot to print my work order and couldn't find my key. After they located my key, they said that it would be an additional 30 minutes. It was actually another hour, but the manager apologized sincerely and did my sevice FREE OF CHARGE! Definitely will return! Kudos for being considerate and business savvy!