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| - A small group of us headed out for lunch today, and upon getting to our preferred restaurant, Basil, found they had a 30 minute wait to be seated. 5Church didn't have a wait, so we figured we would try eating there instead, since several of us had meetings after lunch. In retrospect, the lack of a wait should have been a clue.
We were sat immediately, and the server took our orders fairly quickly. The lunch menu is slim: sandwiches, flat breads and salads. Honestly, nothing that can't be thrown together with 5 minutes of time and a fryolator. One person ordered a salad, the rest of us ordered sandwiches, which according to the posterboard outside, came with fries and a drink for $10. (Our server never inquired if we wanted drinks, by the way. You got water only unless you asked for a drink specifically.)
Our orders were taken around 12:15. At 12:50, after seeing several tables that had been sat after us receive their orders, I finally inquired when we saw our server, who had been MIA for a long while, with runners delivering to his one or two tables. (One table sat down after us, got their meal, and left, before we even got our meal.)
My inquiry was far more polite than the curses some members of our table had lobbed into our discussion about the restaurant and our MIA server in particular after seeing everyone BUT US served in the 30+ minutes we had to wait for our pedestrian, easily-assembled sandwiches and fries.
Frankly, I couldn't blame my tablemates, many of whom had better places to be than sitting idly at the table of a missing-in-action incompetent server in an inefficient restaurant. Honestly, I was the least pissed off of all the diners, so I was the one to ask about our food, in the most polite, non-assertive manner I could muster - because to do so otherwise would invite spit from this type of place and our "Hack" server. Unlike half of my tablemates, I didn't have somewhere else to be an hour after I left for lunch (i.e @1:00).
My exact words when our MIA server finally decided to grace us with his presence were, "Hi, can you check on our order? Several of us have meetings we need to get to in a few minutes."
As soon as the words left my mouth, our aptly-named server "Hack" (according to my receipt) seemed deeply offended that we had the damned AUDACITY to inquire about food that took way too long for a business lunch.
Our server "Hack" stiffened and adopted a defensive and rude demeanor. "As you can see, we're very busy!" he huffed pompously.
Seriously?! Drop the attitude, sweetheart. You don't work at e2e or Blue and only one other table has been sat in your area in the last 30 minutes. Sorry, but 5Church isn't on par with Charlotte's classy or high volume restaurants like say, Basil, which actually had a wait - and clearly for a good reason.
"Your food is coming out soon!" he snapped nastily, as he trounced off.
Our food finally arrived about 5 minutes later, and soon after that a soda glass was wordlessly slammed down next to me, presumably to replace my drink that had been emptied while our waiter had been MIA for so long.We asked for our checks, which arrived after about ten minutes. Hardly prompt, but it was better than I expected from our "Hack" server.
The food was okay. The fries were overdone, but my sandwich was okay. We scarfed down our food and got out of there as quickly as possible. 5Church had way overstayed its welcome for those of us who had other things to do.
I'd seriously recommend you avoid 5Church during the day if you have any other plans after your lunch, or if you want a professional server. The food was okay but the unprofessional service was galling. "Hack" was a certainly an appropriate name for our server. We won't return. This location doesn't seem to ever hold a successful restaurant, and with this kind of service, 5Church seems to be yet another failure just working its way on through.
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