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  • This is the slowest Starbucks ever, and the staff today (29 Dec 2016 at 2 PM) were the dullest bunch I had ever encountered. I ordered a grande dark roast via mobile app, and I waited for 20 minutes, frequently walking over to the counter to check for my order--my app said that my order should be ready. I was frustrated because there is no preparation involved in a grande coffee--the barista just has to fill the coffee into the cup and put a lid and sleeve on it. I assumed that my order was backed up because the staff was too busy with the drive-thru, until someone who ordered long after me got their order. So then I waited in the queue and then asked the cashier what was going on. I told him that I ordered a grande dark roast on my mobile app about 20 minutes ago, and he said that they don't brew dark roast after 12 PM, then fetched my order receipt that had been sitting on their counter the whole time I was waiting. I just told him to get the regular roast, and he apologized in a manner of just playing it off as nothing. In summary, there were three problems that could have improved this situation, one on my part. 1) I could have forcefully demanded one of the baristas for my drink (adding the fact that all they had to do was pour it into the cup) rather than waiting patiently and assuming they were busy with the drive thru. 2) The baristas could have noticed the many times (4 or 5, I think) that I walked to the pick-up counter, holding up my mobile in the most obvious way possible, and asked if I was Karen, since the receipt was SITTING ON THE COUNTER THE WHOLE TIME. 3) Whoever updates the "not in stock" status updates on the mobile app (probably one of the baristas) should have updated the dark roast to be unavailable after 12 PM if they were going to mess with my plans to drink dark roast like that.
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