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| - First off, the problem lies with the staff at the front desk who are rude on the phone and in person. The phone system is HORRIFIC - nobody picks up the phone, you need to press the buttons and leave a voicemail or just simply call back and hope somebody picks up the phone, after you go through the gazillion choices. Please don't come here, it's a disorganized chaotic nightmare. I was contacted to come in for a consultation apt. at 1:30 pm to see a GI specialist. 2 days before my apt, I was contacted and left with a voicemail saying: We want you to come in at 10:30 AM. Luckily my boss was nice to let me leave work whenever I needed to so I accepted to move my apt. ahead.
I arrived and waited 20 mins after my turn and asked: is the doctor running behind, what time is my consult? The reply was: Honey, you're here for 2-2.5 hrs wait. So I replied: I am here for a consultation! Then she looked at my chart and said: right, you're next. In the end, I waited for almost an hr for my turn.
So I see the GI Specialist, and after 3 minutes, no exam or whatsoever, he says I need to return for a GI endoscopy. So he walks to me to the front and booked it for the following week at 9:15 AM.
To my surprise, 2 days before my apt, I was contacted and a voicemail was left on my mobile with the same rude person saying: 'We want you to come in at 7 AM.' It was a Friday afternoon so I called, left a voicemail, nobody called me back, I called back an hr later to reach a receptionist/human voice: I clearly told her that I cannot come at 7 am and I can only do the 9:15 time that was given to me, I had to do some work. She replied: Fine, but can I come in 15 minutes later at 9 AM. Sure, I replied.
So the morning of my GI scope procedure, I get a voicemail from the front desk of this clinic asking if I was coming for my 7:30 apt. I called back and said: I returned your call last Friday and spoke to a receptionist and told her I cannot make it for that time. The woman replied back with: I don't see any notes about that. So I said: that's your clinic's problem and disorganization.
I showed up at the clinic with my husband and asked how long was the whole procedure from A to Z: the reply was: 1.5 hr. Guess what, I was there for almost 4 hours! Nobody at the front desk informed my husband on what was happening. They had no clue why there was a backlog and should have informed
And the wait time in the waiting area is horrific: it's cold so bring warm clothes and socks. I finally asked for a blanket after being on a stretcher bed for over an hour, looking out the window at a cemetary. My nurse was very nice, her name was Christine. However, there was another nurse who was rude - her name was Erika and she yelled several times at a poor patient named Richard to wake up. I looked at her and thought: you shouldn't be a nurse, you have no compassion. Finally, Anne, the nurse from the operating room, came to get me. She was very nice and apologized several times for the wait. In the operating room (OR) room, I waited like for another 30 minutes, chatted with the nurse and finally the anesthesiologist showed up. And then, Dr. Tassis, the GI specialist, came into the room. He asked why I didn't show up this morning. My reply was: I never agreed to the 7:30 AM apt, only at 9, the staff messed up. That got me irritated and mad! He apologized for the wait and said he had to cover for another doctor who couldn't manage the other OR.
After the procedure, they went to get my husband, we waited for 20 mins to see Dr. Tassis who didn't have much recommendations. Nobody offered me any water, I didn't drink since the night before and luckily, my husband had a bottle ready for me. As for Dr. Tassis, who seemed overworked and tired, I would avoid seeing him at all costs cause whatever he says doesn't seem reliable or believable.
There is no reassurance or guidance here on procedures, wait time, and who is doing what. Luckily, I had done a GI endoscopy before at North York General (excellent care) so I know the steps. But if you come here, be ready to be strong and ask questions, and don't accept what they tell you. If your GP refers you to this place, request another clinic at all cost. Believe me, this is a private clinic funded by OHIP and boy, they should be shut down for being a chaotic nightmare.
I left the OR area with a folder in my hand given to me by the doctor and was stopped by the receptionist saying: you need to give me that, you can't take that with you. Another rude interruption.
I will never again return to this clinic. Horrible nightmare!
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