We really enjoyed our girls time here at the spa. It was a bit hard at first to get a hold of them, I called (3 times) and kept leaving messages but wouldn't get a call back. I finally called he hotel directly and she emailed the manager and it was easy sailing from there!! I bought a groupon for myself, my mother-in-law and a girlfriend that was visiting from out of town. My mother in law was supposed to get a pedicure but she had just gotten one prior to her trip to see us. I called the spa and they were super accommodating to switch it for a gel manicure (the groupon was the same price) we arrived a few minutes early and were offered water or tea. The ladies doing the manicures and pedicures were very friendly and personable but still professional. I wanted to make our day a little more special so I ordered a bottle of champagne with orange and cranberry juice and they took care of all the details for me. We ended our day lounging by the pool and eating...it was just wonderful!! And the decor of he whole property is beautiful. The automatic gratuity that was applied and written in the groupon offer was less than $20 which I think is more then fair. We will definitely make another trip back!!