Had family coming into town soon and Paul worked us into his busy schedule the next day. He had great communication and was on time. Paul diagnosed the problem over the phone and made recomendations if needed. Very honest and meticulous. He fixed our R/O in a timely manner and tested the water to make sure it was working. I also call a few other R/O companies to make sure he was in range and he was below all of them. I would recommend Paul to anyone with R/O issues or install.