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  • It bums me out to write a poor review for one of my favorite restaurants but I suppose the standard of excellence is not upheld at all locations. My suspicions are that poor service, lack of care for customer experience and over all shabby ambiance is, in part, due to leadership. I say this because this location is split into two areas - one that is deemed a bar (quick drinks, apps etc) and the other their more formal dinning experience. Well not having experienced this split before, we walked into the "bar" area that basically smelled like a dive bar with half cleaned tables scattered about and yet nearly empty. Instead of walking us to our table, the manager (my assumption as he was later dictating orders) pointed to a table and we made our way over. To be fair, we decided to sit outside soon after but because no one was actually accompanying us to our table, we moved outside only to find out we were not in the dining section of the restaurant. Got it. So we simply got up and left. This is what sets off the rest of the dinning experience. By the time we made contact with a hostess - there are 4 to 5 of them, all with dazed looks on their faces and no greeting until I say hello. Awesome. And by that I mean I am seriously shocked that we were receiving such poor service at such a greatly reputed restaurant. Let me make a long story short for you - our waiter either checked on us every minute or was gone for 15 min periods. Employees in general around us (small space here) conducted themselves (surprisingly unprofessional) ... I'm used to Vito's no nonsense policy in Tucson but who am I? Any good news? Yeah, the food was excellent and consistent with what we usually get. Final word? I love North and I'll be sticking to the one in Tucson.
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