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http://www.openvoc.eu/poi#funnyReviews
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  • The WORST customer service I have ever experienced. My husband and I paid for 2 U-Boxes to be shipped from Santa Monica, CA to our new home in Madison, WI. We selected a delivery date and received a quote and billing timeline from U-Haul. 6 days ago, my husband received an email about an additional charge for "storage", which he responded to, asking for clarification as he thought it must be in error as it was nowhere on our contract or receipt. He never received a reply to his email and today he was charged in excess of $300 which their Social Media Manager on Twitter informed him was for keeping the units for more than 30 days. Nowhere in our quote or receipt were we informed that we'd be charged an additional monthly fee for 2 days. We would have absolutely scheduled delivery within the 30 days had we known. They hid this charge which is an incredibly dishonest business practice--fraudulent, really. On top of that, we spent over 2 hours on the phone this afternoon being transferred to various people (each of whom had no authority to do anything), hung up on after being on hold for 20 minutes, and basically being given the ultimate run-around. I will wholeheartedly advise everyone I know to never use U-Haul or U-Box.
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