I came to Ulla years ago after a horrible experience at LensCrafters (shocker, I know). They have a lot of unique frames that have gotten me many compliments over the years from both friends and strangers. It's not secret their frames are expensive but that's because they aren't mass produced by a single company that controls 99% of the eyeglass industry. I've had cheap and "expensive" glasses from the big chains but they always end up falling apart or failing.
The first pair of glasses I bought at Ulla I was able to customize. It was on the cheaper end of the spectrum but they've held up and look great. I went back a little bit later to get a second frame because my prescription had changed. This is where I became a customer for life.
I custom build this frame but ended up scratching it when I accidentally walked into something. No worries because they took care of it. When I received my new pair, the metal coating wore off a few months later. No worries because they ordered a new one. When that new pair arrived, the same thing happened! No worries because they let me put the FULL purchase price towards a new pair. I end up with a more expensive but gorgeous all wood frame. I had something happen to that pair (can't remember the problem). No worries because they ordered a new one. The new pair arrived with the wrong nose pads. No worries because they put in temporary nose pads and ordered a new pair. I mean, come on... where else other than a small local business can you get this amazing of customer service?? Every time I get complimented on these glasses, I tell them where I got them from because they've been so good to me I almost feel like I owe them! Seriously their customer service is top notch. I don't think I'll get better service at any other glasses place ever.
They also moved to a bigger location at Hilldale (just across the street from the old one). Sounds like the plan is to get an eye doctor in-house too. Check them out!
As for the staff there Margot is by far my favorite. Very friendly and down-to-Earth. Keep an eye out for her if you're looking for a friendly face!