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  • !!!BUYER BEWARE!!! We paid $75,000 cash for our pool and landscaping and were never treated so unprofessionally. The owner (Dewey) was a complete you know what!!! We purchased our second pool from this company, thought we would try someone new...big mistake!! The day we signed (before we signed the contract) we let Laguna know that our second installment payment "only" would be 12 days late. We offered to wait to start if this would be an issue and were told it would not be a problem and we had to wait 10 of the 12 days at that point for our plaster to dry anyways. Well, they decided they would treat us badly from that point forward and purposely delayed our project for over a month. The owner would only send crews out for 1-2 hours per week to work and all they did was fiddle around. We got different information from everyone in the office. The dates the owner promised were never upheld. Not until we had a deadline for something else did they rush what they were doing to get done in a day, which resulted in poor workmanship. They forgot to order the accent tile for our pool and then we came home to a wrong color tile installed! They didn't have the tile # listed on our paperwork but it was written "brown cubic tile", we got black! We are so devastated by this as the black doesn't match the main tile and sticks out like a sore thumb! The owner told us if we wanted it fixed we would have to pay for it. We were told that our pool would be complete the first to second week of June and it wasn't done until the 3rd of July. The ladies at the front desk never returned phone calls or emails. The owner was the rudest and most disrespectful person we have ever dealt with and he doesn't care how he treats his customers. You can read about the owners unprofessionalism from other customers here on Yelp as well. When we asked the crew why they were never coming out to do more work they told us another crew quit and they were being asked to work on the owner and sales guys pools instead. We had our backyard landscaped by them as well. They didn't order enough rock for our yard so one entire side was left with just dirt. They told us if we wanted more rock we would have to pay for it! After we had paid them in full they refused to come out and fix any of the punchlist items after numerous phone calls. There were many spots of cool deck not painted and chips on the side of the coping. They left big piles of debris in our side yard, didn't provide us with a flapper/weir for our pool so we had to go out and purchase one ourselves, they put a big hole in our back yard wall with the backhoe, scratched up the pavers on our driveway and the pebble company left big gouges in the street in front of the driveway. I would never recommend this company to anyone, mainly because of the owner Dewey's attitude and unprofessionalism.
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