| rev:text
| - Shocked by the terrible service. I visited OneLove during my timed lunch, ran in/placed an order, then informed her I had to rush to the bank and noted I would be back immediately for my food. I returned 15 min later to find my meal hadn't been started. Out of time - I expressed that I intended for it to be waiting for me, just as if I made a take-out order at the counter: what's the difference? She said sometimes people don't come back from the bank... Okay (So you don't trust me even though I expressly said I would be right back?) I left in tears, hungry and late for class after walking over half an hour to eat at OneLove. Before I left, the lady offered to pour me a bowl of soup, the only nice gesture - but that's not what I wanted. Maybe if she said 'free in apology' for wasting my time... But she didn't.
When I left I was so distraught by the whole thing I began crying, and decided to call the restaurant to see if they could agree that my awful experience deserved some form of discount on a later lunch. She argued with me over the phone and told me ignorantly, "The only person who can make you feel better is you" I told her, "Yes, excellent point, but right now you could help turn my day back around." She told me to call her and remind her of who I am when I decide to come back.
The next day I was craving the Jamaican Vegan dish I didn't get on that awful day before as described. So I called down and let them know I was in my way, with no awful time constraints today. I politely apologized for bothering to call, admitting they must be busy.
When I arrived and asked for my meal, she presented me with the full price, unlike I had hoped - after everything.
I asked her about the discount we discussed and she firmly told me, "She never agreed to anything." And after what felt like begging (pleading my case, again) she began arguing with me again and then offered me the meal without tax for $12. I was suggesting $10 to be happy and forgive all of the previous visits mistakes, and shit I probably would've tipped her $2 - But she firmly stuck with $12 for some self-righteous reason and I question whether I ever want to return here. Even though I'm a VEGAN who loves EVERYTHING JAMAICAN.
So disappointed. As I eat and write this I'm finding the food isn't nearly as good as last time I was in either. I was going to give 2 stars because I used to love this place and recommend it to everyone, but on second thought I'm never returning.
Good business is good customer service - not making the customer feel untrusted and under appreciated.
She wouldn't give me her name to add to the review; shame. So I began reading the review to her because she was curious, and then she asked me to leave and called the police. I did nothing wrong. Terrible. Terrible. Terrible.
I need to learn to make Callaloo. Big sigh.
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