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  • My family very rarely is in need of a rental car, but we had relatives from Boston come visit and we decided to take a trip to Disneyland from Phoenix. Problem was none of our cars were large enough for 7 - my aunt & uncle, their 13yo & 2yo, and me, my mom, and 17yo sister. Though I never heard of Sixt before, their rates were the most competitive for a 3 day rental. We were shopping around in March for an August rental. Though they offered a large inventory to choose from (lots of luxury options!) my mom wanted a minivan to keep costs low. Reservation process was easy, all taken care of online and they even sent reminder emails letting us know the pick-up date was coming. The biggest challenge during the entire rental process was finding where the actual pick-up office was... I guess they're assuming only people flying in to PHX get rental cars with the way the signs are made... (hint: even for pick up, head towards RETURN, or take the elevator in Visitor Parking down to the one huge lot). My mom was the on that picked up the car, and she believes there was a $600 deposit, though we never saw the actual hold on our Visa. Once there, the woman behind the counter informed her that the minivan we requested wasn't available, but she'd be able to offer an upgrade at no additional cost.... after just 20 minutes, my mom drove off with a 2015 Chevy Suburban, a rental option that was at least $150 more for the weekend when we were booking the rental Needless to say, the car was a success, a lot of seating and storage space, and my mom said its a dream to drive. Plus, with the unlimited mileage, we had no worries for our trip from PHX to LA and back. The return process was just as simple as the pick-up. We had a representative look over the car, check the odometer, and we went on our way after just 15 minutes. Return happened on Monday, final charge to the card was on Friday, and final invoice was received the next Monday. I recommend renting from Sixt. I know they'll be my first choice in the future.
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