I don't know if I had a horrible experience or what but I was in this past weekend and was not impressed. I called ahead of time to make sure they had time and they said to come in so I did. I wanted a soak on my nails and toes then a polish change on my toes as well. The receptionist (I guess) didn't know I had gel on my toes and the tech guy didn't have time to finish my toes so I had to go to an another nail salon that day to get a gel polish change on my feet. The receptionist apologized but how embarrassing. Worst customer service ever and I doubt I will be back even though they offered 2 free polish changes. Additionally, they didn't even do a good job getting my gel off my nails. My nails are ruined and in horrible condition now. You can see the base coat still. See pictures for proof.