I don't know what others have experienced, but I have always experienced great customer service. The waitress we usually have is well informed and knows how to serve a table properly. (Ex. We are not all having soup as our dinner comes out) The food is always delicious and well priced. Try the charcoal lamb (any lamb really), the quail, mousaka, everything is great I have never not liked anything. There is so much to choose from. It has been a staple of Brampton for 30-40 years. The decor is dated, but who cares the food is great! You are missing out if you don't have dinner here.