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| - Stayed here 2 times in a row for the 4th of july holiday. Last year had a terrace 1bdrm in the east tower. Was perfect for our party of 3. Spent most of my time on the awesome balcony with the lovely views of the Bellagio. The east tower is closer to all of the Cosmos amenities and establishments and the strip, but further from the cabs. Had really good times and the Cosmo's central location was such a relief for making moves easily and the lovely ambience and was always so nice to come back to. I was always so pleased with my choice to stay here after visiting other hotels for venues. The Cosmo looks and smells so nice! (Yes, it has a nice fragrance throughout the hotel, other places smell quite old and musty, so its noticeable and memorable) Also worth mentioning, the Walgreens and liquor stores are right across the street. Our great experience last year led to us making another recommendation for us to return this year, this time with a party of 5 for a bachelorette/birthday, we got a terrace suite this time, but with a connecting one bedroom like last year. The terrace suite gave us a full kitchen with fridge where we could comfortable store our booze and left overs, (big deal, cause in the regular room theres only a pre-stocked mini fridge with no room to put your own stuff) also the terrace suite has 2 additional bathrooms which is so essential when rolling with a group of girls! With our connected 2 room setup, we had a total of 2 king size beds and 3 bathrooms, and we got a good deal on the room rates by booking directly through the cosmo with their 1 free night promotion. This time around we were in the westend tower, the view of the Bellagio fountain and strip is further back than it was last year when we stayed in the east tower, but the suites only come in the west tower, and the view of the Bellagio fountains didn't really matter since they barely turned it on this year. Staying in the westend towers was the reverse of our last stay, because it was more convenient for getting cabs, but then we had to walk across to the east tower many times a day to get to amenities, such a secret pizza, chandelier bar and the pools. I'd say if you're not staying in a suite, try and request the east tower for more convenience. But the view alone from the west is really not that bad. Based off of our first experience, I would have given this place 5 stars, but unfortunately the quality of service noticeably dropped from the last time we were there. We had to call the front desk and speak to people several times to get simple requests, like more hangers and towels. When we did get hangers, they were wire hangers. Totally unacceptable. Then having a suite with a "full kitchen" was useless, when there was not a single plate, glassware, piece of cutlery, a pot, a sponge, or even a squeeze of soap to wash a dish. None. We had to call down several time to get basic supplies to actually use our kitchen and rinse our wine glasses since we were drinking wine nonstop and they would take forever to bring a new set, and each time we spoke to someone, we were met with resistance and confusion. They wouldnt even lend us a pair of scissors, claiming that it was a safety concern, which is the stupidest excuse ever, when you have knives and glass in the room, how is a scissor anymore distinctive? And what kind of clientele are you hosting that is asking for scissors for such reasons? It was all very frustrating. Only after speaking directly with a few managers and taking names did we finally get them to roll up a cart with 5 of everything to stock the kitchen for our group and received a small resort credit which we spent at the overlook grill for breakfast, because we explained how disappointed we were in choosing this place, where they clearly made it a point to note the bachelorette/birthdays we were celebrating, but offered no incentive to acknowledge the occasions or make us feel special for being a returning full price paying customer, thats bringing more people and booking more rooms than the previous year. There are too many options of where to stay in Vegas, especially new ones, for the Cosmo to disregard or not give thanks and appreciation to their patrons for any reason. We didnt even need much, just a simple bottle of wine, or a small box of white chocolate covered strawberries upon arrival would have been a nice enough touch to make us feel good about dropping so much money just to be here, but the lack of stock, combined with the poor service and attitudes we met throughout the property, and frustration in trying to resolve all during our short stay, were very discouraging. I still think i might stay here once more, to give it one more try, because once all the stock and incentives issues were somewhat resolved, the place is still fine for their comfy plushy beds, great terrace views, and convenient central strip location. Plus its just pretty. Tighten up on your service and room stocki
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