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  • I wish I didn't even have to give one star after the horrible experience I had this morning! This is gonna be very long as there was a lot that had gone on and i have to explain so just a heads up, lol. Soooo...I went in just for a fill and my uncle was treating me so he paid up front and left since he had stuff going on today. I just had a bad feeling about this place when I walked in. It was pretty run down looking, not as nice as where I normally would go. But I decided to give them a shot since i already had booked my appointment and was already there and it was paid for. The lady at first didn't seem to understand what I wanted. I told her I needed a fill and I wanted more white since I have ombré nails and it's pink & white powder. I also asked if they could be shaped more square which is easily done. She had to get another lady who ended up doing my nails to start on them since she didn't/understand what I wanted. So this lady started on my nails and had cut my cuticle when drilling which made me bleed and she put glue on the wound then continued on and was using the drill to get all of the powder off my nails which was pretty unnecessary since all I wanted was a fill and a little more white powder added so it wasn't dull looking. She burned my nails with the drill many times which hurt like hell! And then she started on the powder and was gonna use some blue toned white which would look weird and definitely not what I wanted- I just wanted a regular white powder. She started one nail and I seen a huge line where the powders were not even blended together which is the whole point of ombré. It looked really bad and I told her I didn't like it. She kept blaming the salon before saying they drilled into my nail too much but I know that's not true cuz my nails never looked like this especially when I've asked for ombré every time. So she continues doing them and remembers she can add the blue tones white where you see the line between the white & pink and make it blend so I let her do it and while this is going on she was being pretty nice but still kept blaming the salon I went to before which was annoying. She applied the powder super thick and had a lot to clean up after with the drill! When I went to get the gel top coat put on, that's when I noticed it looked awful! You couldn't tell when she was doing them the line until the clear gel top coat was put on then it was very obvious! Also, she barely drilled after applying powder which I've gotten my nails done plenty of times to know that they must be drilled around the cuticle more to clean up the nail which she didn't do. So I told the lady who applied the gel top coat (cuz it was the first lady now who didn't know how to do them) I told her i really didn't like them so she waited for the lady who did them to come out since she was in the back. She came out and was pretty rude and kept saying she can redo which I didn't want to since she couldn't get them right as it is and I asked for my uncles money $55 to be returned on his card but since he left I had called him up and told him and she refunded the money it looked like back to his card. Then tells me she can't let me leave the salon like with my nails like that so she can cut them down or redo so I just told her to cut them and I'll go somewhere else. So she did and then wanted me to soak for 10-15 min which I said no thanks and left! Awful place and they don't know what they're doing especially ombré! So after all of that, I had left and headed to my normal nail salon I go to and they did amazing! They even apologized for my experience even though it wasn't their fault! The girl who did mine did so well and they actually blend and look like ombré and aren't all thick! I'm so happy I left and went to my regular salon! My salon said they didn't use the right powder and they laughed when I showed them a pic of my nails when the other salon did them! Lol. They obviously don't know how to do ombré and don't know how to use a drill correctly because I have NO LINE at all showing now! So I knew the lady was full of crap blaming the salon prior on them drilling into my nails causing the line. No lady, you just don't know how to do them! Haha all in all i would never recommend this place! There's so many nail salons in Phoenix so don't waste your money here!!!!!
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