The only reason I gave such high stars is because of one person's customer service. I work graveyard, and wondered in around 3:30am in the morning looking for coffee. Their sandwiches are awful. So, many better choices in town. But Jonathan has made the experience less painful. He turned me to epoxy app to redeem the rest of my punch card. He made me realize that too get a stronger coffee, you pay extra for espresso and NOT size. They just water it down. So, if you come across a Jonathan at 3am, be nice to him. He'll be nice to you!