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| - I have been to Diamond Nails only a handful of times (i'm usually waaayy to busy to even get a mani/pedi in for myself) but after only the second time of going, they were always attentive enough to remember my name and call me by it whether I made an appointment or just walked in. i think its one of the smallest ways to show great customer service and always makes me feel welcome and important in their busy day - even if on a small scale. Usually I just get your run of the mill mani/pedi and my nails always look great!! One an occasion or two, I've asked for a somewhat fancy/trendy polish job (designs that required hand painting, multi color polish on different nails) and they've accommodated my request every time with a smile. In fact, they've made it fun (some salons act like you're in inconvenience of a lifetime). If my assigned technician can't do what I've asked, they're honest and upfront AND always take the time and initiative to ask all the technicians if they can do it before saying no (which they've NEVER said). And everyone comes over and checks out the progress of my designs. Talk about service with a smile... After having my nails outlined in thin hot pink polish by my awesome technician (she did an incredible job too... the lines were perfectly sized and even all the way around my tiny nails) i went to the dryers where i completely ran 3 wet fingers into the dryer itself and completely ruined all three nails. Mortified at what I did (completely my fault), i reluctantly went back to her and with just a small giggle she told me to sit down and fixed all three with no problem at all. (it took her 30 min to do each hand and i felt awful!) and then helped me to the dryer again. If i were her, I probably would have thrown my hands up and ran away from me at that point -- but she did no such thing. A++ customer service all the way. Winnie did my nails this past time -- just a regular mani, no crazy nail designs ;) and she was great. I was last of my party of three to shit down and first one done. She was so nice, very fast and thorough (i got a great hand massage that wasn't the slightest bit rushed annd she did 3 coats of polish) and my nails look great. Love the shape of them, the polish is even and shiny -- she did a great job!! The salon is clean, quiet (i hate when technicians chitter chatter across the place like they're the only ones there) everyone here is more interested in talking to you then to their coworkers and all their instruments are newly packaged. Can't wait to be back!!
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