rev:text
| - WARNING: If you order from the Chinese Restaurant in Stow called, 'Main Moon', make sure to bring your metal detector. There was piece of metal in my food. The food was return with the piece of metal and the lady at the counter apologize and said that they would make another one. YEAH - Right!!! When we refused her offer, but accepted her apology and asked to be refunded - that's when she started negotiating. You ask, 'What does that mean?' Her comment, "You and your family already ate some of the food and we will not be giving you a refund for what you ate or even partly what was eaten. I'll give you your money back for the pork fried rice and the pint size shrimp Lo mein that wan't touched." This is the second time that there was something dangerous in their food. The first time it was a huge fish bone that pierced the roof of my mouth. I couldn't close my mouth until it was removed. Then to add insult to injury: She hands us back $8.20 - That's right, my life is worth a mere $8.20 in her eyes. Other customers were there when we returned the food. Hopefully, they went home and checked everything out before eating. I will be posting this FOOD WARNING on facebook and calling the health department on Monday and sending them these photos. I really like Asian food, but will not be making any more purchases at this restaurant (if you can call it that). There's other places to eat that may be a little more expensive, but worth it in quality and safety. Another store, in Stow, that doesn't know anything about great customer service.
What is great customer service and how should it have been applied in this situation? Answer: Oh my, please except our deepest apologizes. We will be glad to remake the meal, if you would like, or give you a full refund. We hope that we can earn your trust back, because we don't want to lose you as a customer.
Does that cover it! I do have pictures :(
|