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  • I visited on March 3, 2017 at approximately 6:45pm and my receipt HST # is 833975121RT0001. I received very poor service from the staff members there. During the ordering process, I inquired about the food options because the labels on the glass did not correspond to a particular metal tray. The staff member responded but she could not be heard because the surroundings were too loud. I then pointed to my ear, turned my face slightly, and leaned in to signal her to please repeat what the food item is. To my disappointment, she imitated my action and laughed at me with the three other staff members there, mumbling that I'm like a grandma. I felt very humiliated in that public environment and was seriously mistreated as a customer. I spoke to the supervisor afterwards and she profusely apologized for my mistreatment. However, the staff members did not acknowledge their unprofessional behaviour. This was my first time buying from Bourbon St Grill at Eaton Centre, and it will certainly be my last.
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