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  • Will not be back...Had lunch today with a friend here and I'm sorry to say it was my first and last visit, I ordered a full rack of ribs with fries and Mac n cheese. My friend ordered half a slab with the brisket and she had Mac n cheese and the cheddar mashed potatoes which she said were kind of dry and lacking flavor. Overall the food was very good it's the service and professionalism of the management that left a bad taste! She and I were saying how we would be back for sure before we ordered dessert. I ordered cheesecake which was very good and she ordered the "Boilermaker"chocolate cake. Well her cake arrived in a narrow necked mason type jar which made eating it difficult so she opted to spoon it out onto the plate it arrived on. That cake was so dry it was unbelievable! When our server brought our check my friend asked that the rather pricey cake be removed from our bill. Well, she was met with a bitch face and a comment that she'd have to ask the manager. My friend had taken maybe three bites of the cake! So the manager arrived table side with a really nasty confrontational attitude. He stated he had removed the item from the bill but wanted to know what was wrong with it. She explained to him how dry it was and he then argued that it had just been made the day before. He proceeded to bully her and question her about the cake and at one point my friend said she didn't like because it was dry and his comment was"well you ordered it"!! He then said you realize now that I've taken it off your bill I have to pay for it !!! I have never been so appalled at a supposed managers behavior in my life !! I was totally uncomfortable and will never go back which is a shame because the food was good ! I would be afraid I'd run into this guy again ! Someone needs to school him in customer service. I think the better approach would have been to apologize and if he really wanted to know what was wrong with the cake he could have asked my friend for her suggestion on how it could be improved!! Not to bully her and get into her face !!
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