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  • will say that the ambiance is great, the coffee is not bad at all- I actually prefer it. The WiFi is fast, and some of the people that work there are friendly. The issue is really with the managers (owners?)- a middle aged gentlemen who wears glasses and the woman who I assume to be his wife. Last week sunday, I was there for about 4 hours or so studying. I saw the gentleman approach a young woman seated alone and took the other chair away from her that she was saving for a friend who was coming to meet her. He said that he didn't want anyone to walk in and leave because there was no where to sit. It should be noted that a large party had JUST left on the side of the cafe with the couches and the fireplaces, there was ample space for anyone who might arrive. A couple in the booth next to me saw this happen, and offered their booth to the young woman as they left since he can't take away the other couch from her. When her friend arrived, the manager had one of his baristas come out and tell the friend she had to purchase something right now because "She is using their WiFi and taking up space." The barista seemed embarrassed and apologized for this, saying she couldn't help it and her boss had requested she relay the message. Previous to this experience, I had heard bad things about the service about specifically these two individuals (the owners or managers?) at this Coffee Culture. Yet, I continued to be a patron as I had not seen anything in my personal experience to support these claims. After this experience, I will not be returning there. I would not suggest coming here unless you're completely out of options. The customer service is awful, they come across as very cheap and it seems that students (who make up the majority of their clientele) are especially treated badly. It's really a shame, because with better management this place could be great. Do yourself a favour, avoid it at all costs.
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