Woodcraft is fantastic, staff is friendly and knowledgeable. Great product assortment, and really helpful staff. In my experience, staff members have different areas of expertise. All have good broad general knowledge of tools and techniques, some have deep specific knowledge - for example, some really know tools, some really know finishes, etc. On balance wonderful experienced set of staff to draw from ! They carry only the best products, so if you are working on a project and need the right tool - this is the place to go.