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  • Rarely am I moved nor inspired to write anything about a ubiquitous fast food chain, such as McDonald's. However, I just wanted to highlight an encounter with an above average and atypical employee, whose actions were particularly noteworthy. A normal Sunday afternoon drive brings me to the northern part of Phoenix. I wanted a quick bite to eat, without all the delays associated with a restaurant. I happen to spot this Mcdonald's and it happened to be on the right side of the street on my way to another destination. I purposed to just have an expeditious meal; so I parked my car and went inside. In front of me was a large group of people that appeared to be struggling with the menu selection and the costs of the meals. While waiting patiently in line, I engaged in conversation the diligent employee next to me who was mopping the floor, She really performed her job with gusto! I commented on the great job she was doing. We also equally lamented the lack of originality and creativeness associated with the songs that we were hearing on the overhead speakers. However, our conversation kicked into gear when a song that we both liked started playing. Without any prompting whatsoever, she put her mop and bucket out of the way towards the side, and opened a register just to take my order! In spite of her busyness, and our conversation, she was adept enough in noticing that little progress was being made in the ordering process by the group in front of me. In a nutshell, I got my order in, and I was out of there in under 10 minutes - which was my intent this whole time. If it weren't for this employee's recognition and take charge attitude, I'd still be stuck in line having enough time to ponder the meaning of Life, The Universe, and Everything! So, this is my Shout-Out to Vaneesha for an exceptional effort in customer service. No one may ever read this review, but if she happens to; she will know that her efforts did not go unnoticed - even by a complete stranger. Fast food may be a thankless job, but that kind of continued exemplary customer service and attitude goes a long way to pave the road for success. I should know, as I used to work a long time ago in Wendy's mopping floors just like her!
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