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  • Worst customer service at front desk that I have ever experienced. Never go back again! It is my first time to be here around 2:30 on 08/27/2017. I would say not many customers were waiting to be served at the front desk. When I was in line, 2 reps were serving 2 groups of people. I got to be transfered to the other rep when it was my turn. There were 3 boys in front of me, and obviously the male rep knew them very well, chatting a lot with them, which took me more than 5 minutes. All customers behind me were gone, since 2nd rep came back during their talking, 2nd rep took care of those behind me first but ignored me, letting me wait for their talk to be finished. Finally it was my turn, the male rep told me that he was leaving, and would be back soon!! He did not pass me to 2nd rep before he left, just asked me to wait again!! He definitely knew that I had been waiting for about 10 minutes. 2nd rep came over and took care of my order ultimately. That male rep returned to front desk as I finished purchasing the ticket for my daughter, which was another 3~5 minutes. It is the most miserable waiting experience ever! We usually go to Ray Road location, fun place for my 5-year-old. But Peco one is not for little kids, at least; unorganzied places with few facilities, not woth the money compared to Ray Road location.
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