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| - Club Monaco has been my go-to for the past 10 years. The palette is consistently neutral, the collection modern, yet classic. The quality is always top-notch. However, I've had to write this review as I have been finding their customer service to be somewhat lacking lately (in all locations, but most recently, this one). Case in point #1- last year, purchased a $200 sweater (it was on sale, yes). It was one of those thick fluffy comfy sweaters but which they somehow managed to fit into their smallest shopping bag. After I complained about the size of the bag they gave me, what they said was that "because it's on sale". Seriously?!?!? I just paid $200+ for a friggin' sweater?!??!?! Point #2, this year, hubby bought a long coat $450 from the Scarborough location, NOT on sale. They also just preceded to just stuff it in a shopping bag, minus any folding or organization whatsoever. Do you not provide coat or suit bags anymore? So what is the reason for you haphazard treatment of our pruchase this time??? How many times have I walked into the Scarborough location just to be completely ignored by the staff. You guys outnumber your customer 2:1 at this location.
In my humble opinion, the popularity of Club Monaco has gone to their perfectly coiffed heads, and if given the choice, I would try to spend my $200 on a sweater somewhere else. 5 stars for the merchandise, minus 2.5 for customer service, or lack thereof.
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