| rev:text
| - Never again, eye gallery.
Due to a change in insurance, I didn't go to the provider I had used for years. My wife made me an appointment, and I went on a Tuesday morning at 9. I was called back quickly, and the doctor came in. She was quick witted, and conversational. She up sold me a contact 'fitting' and gave me some disposable samples. I completed my vision check and went to the lobby where I was paired with a gentleman who was supposed to help me find my new glasses.
Maybe it's me. Maybe because I don't change frames every 6 weeks, and spending ANYTHING is something we need to carefully consider at this point.... He seemed perturbed that I didn't like the style of glasses he kept handing me. I told him I preferred the 'Ray Ban' style. He said they didn't have any of those.
I got up from the desk and began looking through the racks. I found a pair of RayBans that he didn't have, and asked for pricing. $72. Not bad, I'll take them. I didn't get the anti-glare, or progressive lenses, just basic plastic lenses. I asked him when I should expect them to be ready. He shot me a 'Friday' as I left the office.
Friday came and went, nothing. The following Tuesday they called and I stopped to pick them up. I waited a short time in the waiting room and they came out with them. I asked for a copy of my prescription (figuring I may be able to pick up a cheap pair of sunglasses at walmart)... The receptionist quipped 'well, I'll have to go in the back for it...' Sorry lady. I didn't tell them to print the prescriptions in the back.
I had the glasses for a week. At some point, I (or one of my minions) scratched a lens. My wife took them back to the office. They took my glasses from her and said 'maybe it'll be free, maybe not.'
Again. We're not at a place where we have extra money. I don't mind paying for something I broke, but I need to know what I'm spending.... My wife called back, and they assured her they would take care of it, which I appreciated. When asked how long, they told my wife a 'couple of days.' A week later we got a call that they were ready. I stopped at the office with my daughter to pick up my glasses. This time, 'Please have a seat' was 40 minutes. They brought out the glasses, I took a quick peek, thanked them, and headed to the door. When I got in my truck, I yanked my contacts and put the glasses on. The other lens was gouged. I took them back in, and they took them into the back. After 10 minutes they apologized and said they would order another lens, but go ahead and take them. I asked how long.... They told me Monday it would be in (This was Thursday). About a week later they called and said the lens was in.
My wife took my glasses to be repaired, again. She took our girls for a ride while they fixed the glasses. When she arrived back, the original scratched lens was back in the glasses. She pointed it out, and they took them back again, spending 10 minutes swapping out the lenses again.
I returned home tonight to find my glasses, lens improperly installed and frames bent.
Never again.
The other misgivings in our dealings with Eye Gallery...
My wife was quoted $30 for my daughters glasses, but when they came in, they were $130.
My youngest needed glasses at 2 years old. They sold us plastic frames that lasted about 3 days, though my wife asked about the rubber ones you see on kids all of the time.
I took them back with her, and they said they'd fix them once for no charge. When her glasses came back, no lenses. (She had broken the hinge).
However, they did get some of those rubber ones in. Since they lost the lenses, they did let us get the rubber pair at no charge.
If you need an Eye Doctor, try Eye Candy in Canonsburg. They'll spoil you there, and spare you the attitude and terrible service.
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