| rev:text
| - I'm really torn about this place. Their food is a bit tastier than Sichuan Gourmet up the road (which was already pretty good), and they give better portions. For a while it was my go-to place for Sichuanese takeout. However, after a few disastrous take-out experiences I think I'm giving up.
A couple of weeks ago I placed my traditional order of Shredded Pork and Dry-fried Green Beans over the phone. They confirmed the price and time. However, when I picked up my order, they had substituted the Chinese menu shredded pork for the more expensive Americanized version. It was not good at all. However, I ordered by phone and can't really blame them for misunderstanding or "misunderstanding" an item with a similar name.
I decided to place orders on their website instead to remove any problems. For two orders this went great. It was ready for pickup on my way home from work, and the food was great. However, my most recent order was a disaster. When I got there to pick it up, the employee at the counter looked at me like I was nuts, insisting that they never got the order. I showed her the email, and she searched her desk. Finally she found the order, never sent to the kitchen, buried under some papers. She offered no apology and just said "Wait 15 minutes." Given I had placed the order 45 minutes ago, that wasn't going to happen. I said to cancel the order, and she just nodded and then turned around and started talking to the other employee next to her. That was it, not even a "sorry." Mistakes do happen, especially with printed orders. However, their dismissive way of handling it was really unfortunate.
I might go back to eat inside sometime soon because I love their food, but unfortunately given their level of service I don't think I can suggest ordering take-out.
|