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| - Being new to Las Vegas, I am relieved to have found...West Valley Dental! After a horrible experience at a different dental office in town (Forcefull, bulldozing upsale sales tactics), I was feeling nervous & anxious about trying another new Dentist. Wow... what an unexpected surprise... a kind, caring, and sweet Dentist! Dr. Luong is a gem...taking the time to explain everything and answering all my questions.
I am so happy with the whole staff at WVD. I was so nervous to be bulldozed over by someone trying to sell me something I don't need, I brought my husband for a little backup, which turned out to be unnecessary. However, the front counter staff was very pleasant and patient in listening to our request. The staff did not try to upsale anything, they even double checked my insurance allowances to make sure that I would not be paying for anything out of pocket. They also waived the fee for one of the x-rays. Thank you! The hygienist was incredibly cool, making sure that if I had any pain she wanted to know about it. So refreshing to have left a Dr.s appt having been well taken care of.
As a person who is using reviews more often, I sometimes wonder if a good review was given because the person or people giving the review is a family member, friend or even the staff. I can assure you, I don't know any of these people. I did not know their names or faces until I walked in for the first time yesterday.
I am taking the time to leave this review, because they really took the time to make me feel comfortable and most importantly they took the time to fix my teeth. I would highly recommend this office to anyone new in town, just like us.
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