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  • Extremely rude employees who clearly don't care to be there. The new remodel is extremely dull. The pecan mudslides were in a shallow, skinny cup and looked like they came from the garbage can. I worked at a DQ for 6 years, making this experience especially disappointing. I was always told, as a worker, that working at an ice cream shop is important because you want to enlighten the customers' days with a nice smile/attitude and some pretty ice cream. I didn't get that vibe on the other side of the counter. So sad with the direction of this company, especially given it's awesome opportunity in such a beautiful city like Willoughby. Wouldn't recommend, unless you've got some strooong cravings... just expect to leave with a pit in your stomach!
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