They treated my sister like royalty! Jack is friendly and wasn't pushy. My sister walked in with the intention of buying one pair. She looked at a pair of simple black leather pumps. My friend and I got her to rethink that and she left with 2 pair of fabulous shoes! The store is gorgeous and inviting, despite the reputation the brand has for being extravagant and posh. I could tell it didn't matter who walked through that door, they were treated to the experience of a lifetime!