I'm not quite sure why the ratings are so low at this place. My wife and I must have stayed here at least 6-7 times in the last 2 years and we love it here. I would suggest staying in the Tower versus staying in the pyramid, only because the tower is a little nicer. Definitely more bang for your buck.I can honestly say that most, if not all, of the employees that we've encountered here have been helpful and friendly. Most of the restaurants in the Luxor are pretty good, but STAY AWAY FROM a place that's upstairs called Tacos n Tequilas. This place is awful! Even the buffet is leaps and bounds better...
The only downside to the Luxor is that it's at the very end of the strip. Not a big deal though, still plenty of bang for your buck. And lastly, the people that bother you over and over again asking how long you're in town for and if you'd like free show tickets tend to get a bit annoying! Everywhere you walk in the casino you have to dodge these people like they are Lepers!
Other than that, we will definitely stay here again and personally recommend it...