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| - Purchased a 2012 Ford F150 Lariat. 6 months into ownership, they discover the coolant system has several hoses leaking coolant. Have gone through the ringers with these guys for a week now, missing way too much work to bring my truck to them, and then more to come pick it up...each time now, they either haven't had the part, or they got the wrong part in to fix it, prolonging my not having my work truck.
Started off with a standard service oil change / fluid check / etc. They didn't check Coolant levels, though initially they said they did (eventually they fessed up and chalked it up to their oil guys just being in a rush). They did their basic inspection, or so they said, and said everything was fine. After getting my truck back, the very next day I started noticing problems.
I called in to speak to someone, and was told a service manager would return my call promptly. I waited a day, got no call back, so call again after another day of waiting, and got to speak to "Derek" who then passed me off to "Don"...and things just rolled down hill from there. After an additional inspection, they discovered "coolant leaking all over the place"
They have said on two different occasions that the problems I'm having w/ my truck are very odd for how new it is, but "that's the risk you take when you buy a used vehicle"
So, you take a big expensive risk buying a used vehicle from Ford City, even though it went through this big fancy inspection? Also, don't listen to them on their "PremiumCare" ford plan - it only covered $300 of my repair, and I still had to pay a $100 deductible, leaving me with an extra $200.00 on top of the remainder of the repair.
After they screwed up for the 3rd time, I was told by "Don" that I was being irrational in my frustration because I was upset that they still didn't have my truck fixed, and it "wasn't their fault". I'm sure I came across as impatient and upset...because I am pretty frustrated with the whole process, but I have been unbelievably patient up to this point, and now we have another delay that "isn't their fault".
Passing the buck and blaming someone else after your prior track record is unbelievably unprofessional. You may have ordered the wrong part. They may have shipped the wrong part. None of that matters from the customers perspective, and when you have customers dropping that much cash for a truck from you, you should expect them to get upset when big expensive repairs rear their ugly heads so soon after the date of purchase.
I tell Don I want my truck back and I'll take it someplace else, and he proceeds to tell me that it's too late, he's already ordered the correct parts. Are you serious?
I wanted to give them at least 3 stars, because "Dons" manager, "Derek" did finally agree to at least get me a rental car for work while I wait, again, for them to fix my truck, again, but being told my requests are irrational, and I am not being "understanding" because "This is not their fault" by "Don" completely ruined my experience by being condescending and unprofessional.
I love Ford and will always buy Ford - but I will *NEVER* do business with Ford City in Champaign, Illinois again.
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