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  • HORRIBLE Horrible horrible service!! Where's the ZERO star?!?!? I went with my sisters to get our nails done. We got gel mani's. I got #21. After 2 days the purplish mauve color I had picked turned into a deathly yellow-grey color. I went in to have it taken off and requested a refund. I asked how long it would take to replace the color. First she said 20 min, then her colleague came and chatted with her. Then she changed her estimated time to 30 min. She proceeded to take off the polish by filing my nails with a dremmel. I had to pull my hands away a few times because it BURNED my nails. It took 35 to remove the gel polish so I told her just give me a refund. She escorted me to the counter only to hesitate and say she can't give a refund because the owner wasn't there. She consulted with a colleague and came back with $10. I asked her if I could speak with her manager. She said "Oh...she don't like to be bothered on her day off!" How about I report you and have your business taken down for lack of professionalism?!? If you have an unhappy customer you make it right. You don't make excuses like that! I told them I won't take $10 for a refund. You took too much time to take off my polish and now you won't give me a full refund? I reluctantly agreed to have them just re-do it - even though it practically took my ENTIRE lunch break. It took her 35 more minutes just to redo the colors. Don't waste your time/money here!!!!!' They are unsanitary and unprofessional. I forgot to mention they reused gloves to do my mani. The gloves she put on we're obviously used (pulled over itself, nail color already in it), the tools didn't look clean, the gel machine was not wiped down (You can feel dried polish when you set your hands inside), the foot file had been used several times already. The files were not new. The walls were dirty, the towels were obviously reused several times. Maybe not even replaced in over a week.
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