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  • My Boston terrier unfortunately developed an aural hematoma a couple weeks ago and needed surgery here. I chose this place because of their hours.. I didn't want to have to pay for an ER visit somewhere else. I'm giving two stars because they fit me in that day, and so far, the surgical removal of the hematoma has been a success. The vet herself, Dr. Snyder, was nice and seemed knowledgable.. Another reason for the two stars. I am huge on customer service, and from the moment I walked in there it was a cold environment (figuratively). The employees didn't show any affection for my dog, none whatsoever. The staff members said hi to me and told me that somebody would be with me momentarily. The few times I visited the place, the front office staff hardly even acknowledged my dog, which I honestly think is crazy after spending over $700 (I believe?) for them to fix her poor ear. I noticed they did the same with the other dogs/cats that were there as well, so I know it wasn't personal lol. I understand they have a job to do.. But to me that made me feel like I was dropping off my child at a day care with people that weren't typically fond of children. Dr. Snyder said the hematoma was most likely caused by Addie's ear infection, so they prescribed her some ear drops and ear cleaner. Today they took her back, and when they brought her out to me in the waiting room, the lady had two Q-tips that seemed to be covered in blood/yeast/etc. The lady went on to tell me that the ears still look infected and asked if I wanted them to recheck both ears. I said no because I'm taking my girl elsewhere. Looking back I wish I had chosen to spend more money (because it was affordable in comparison to other places) and receive better customer service elsewhere. My other dog had surgery on her leg at Pittsburgh Veterinary Speciality and Emergency Center (PVSEC) and they showered her with love the moment we stepped foot in their door, they even personalized her different casts for the holiday season.
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