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  • Do not go to firestone! They have HORRIBLE customer service and have shady business practices. The feedback survey they currently offer ($10 off $25 or more on services) is NOT anonymous despite saying so. JOE from this location made a point to bring that up as he mistakenly thought i submitted a survey on our interaction of just scheduling an appointment. If he looked at the time stamp he would have realized I submitted the survey PRIOR to coming in...Regardless to even bring that up to a customer was shocking and showed exactly why he was rude from the get go of just today's conversation. Firestone is notorious for adding on additional unneeded services, plus they are only concerned about bringing in their next customer, I dropped my car off at 7am and didn't get a call until after 2pm and that's just the call to go over what needs to be done.. I am a longtime customer and I continued to go to them because I had warranties and already purchased lifetime alignment (which they don't always remember to do when requested) that I didn't want to go. They are dishonest and have no integrity as a company at least at this location store #020516. The manager JOHN GIBSON is just as bad as his employees.. He didn't even apologize about after I had discussed how JOE was extremely unprofessional. He had less than 4 words to say, his response to my poor experience just went to show the culture at this firestone. He does not lead by example and his poor management is a reflection of the customer service given. Last thing to mention when I went to pick up my car both JOHN and JOE were gone and I had to speak with MATT who like them didn't let me finish we hasn't even started talking about this and he refused to listen Saying he's just a "third party, I'm not apart of this" and it's not his job to do this. Overall horrible experience on all levels please save yourself the headache of coming here. You will come in with small issues and a small starting total and leave with more problems to keep you coming back and a higher bill.
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