I really loved it here. Is it expensive? Yes, duh. Do you have to arrive on time? YES. Those are the rules. Who wants to rush through a luxurious, expensive massage treatment? Not I. They are very clear about their policies when you book.
The facilities are impeccable. The biscotti, deelish. Cucumber water? Yes please. And the staff are all wonderful. I'd go again right now if I could.