For starters, they lure you in with "Free a/c inspection" verbiage on their site, which resulted in quite misleading service with a $50 fee. Not only did they misdiagnose the issue after inspecting it for 4 hours, but the claimed my Compressor was blown and would require an extensive replacement- among other things. They quoted me $2,000 to restore the cooling functionality in my Acura...absolutely not! I then sought a 2nd opinion from an independent Honda dealer. They were quick, friendly, knowledgeable and guess what!? They replaced a coil and boom, my cooling has been restored for a WHOPPING $380...that's insane! Moral of the story is to not trust the initial assessment and always obtain a 2nd opinion from a dealer that specializes in your vehicle. Also, just skip on pep boys in the future on any services outside of basic oil changes and tire replacements. They literally tried to charge me 2k to replace several parts that were in great, working condition. It's bizarre and a terrible business move on their part. I'll never visit a Pep Boys again. Do yourself a favor and listen to the other horror stories here. I was almost added tot he list! Lol #YoureWelcome