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  • Had a very disappointing experience with the EpiCenter location. Placed order at 4:30PM and received an email confirmation. After an hour and fifteen minutes of waiting I called to check on status of order. The associate who answered the phone informed me that the order was out for delivery. After an additional hour of waiting I called again, this time I was placed on hold only to be hung up on minutes later. The third call I asked to speak to the manager. He looked up my order and said they received it through their online service but that it was not printed out and therefore the order was never made. He assured me he would get it in system immediately and expedite it. Another hour has passed and no order has been delivered. In summary, this is the worse customer service experience I have had. The food is average at best but certain never worth a 4 hour wait. Save yourself some time and order from some place else.
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