Randy and team are ahh-maaazzzing! We were stressing over having to replace our heater from a previous HVAC call so we called On The Spot Air to give us a second opinion. When they arrived, I never felt like they were trying to sell us stuff we didn't need. He was super professional and did what he was called to do - simply fix the problem...and we didn't have to replace our heater! He also didn't treat us like idiots. He patiently explained everything to us, answered our questions, gave us an estimate, and was extremely courteous and polite the entire time. It is now nice, warm, and cozy where we are. Thanks Randy! We're definitely going to keep your card on our fridge for any future issues!