I was a huge fan of this company until I visited this location. I know what to expect because a friend owns a franchise I watched her open. I brought in two baskets full of clothes yesterday and was not welcomed when I came in. The employees acted as if I was a burden for attempting to sell my name brand clothing which is what the business focuses around. After 10 minutes they were "done" going through my apparel and found NOTHING which they said was due to the fact that it was worn. One basket was full of new clothing from this season. I lost weight and am unable to wear them. The employees did not go through my clothing. It is unfortunate this location employees disrespect customer service reps. I will not be back to the Huntersville location.