Customer service includes thanking your customers and helping them in every way to have a great experience in your store. They need to train their young people more in this regard. For example, when you see you have a customer waiting outside for the doors to be unlocked, that's the door you open first, especially when it is cold and rainy. When your customer runs back to get something, you continue to ring up their purchases even if they left part of them on the floor. You are proactively helpful. You are grateful for their business. You show this by your smile and helpfulness and demeanor. K?