This is the 3rd time we've stayed here in three years for New Year's Eve. Last year our room was in the main building over the outdoor fire pit bar and was extremely noisy past midnight. Calls to front desk failed to quiet them. This year we are in a wing off main hotel. Much quieter but woke up to a lively scorpion on bathroom floor. Our friend's balcony was littered with cigarette butts and it took forever to get glasses delivered to the room to celebrate an anniversary. Chicken fingers for friends 11 yr old were actually raw at one end. Short staffed?? And two small bottles of water with the Biltmore name in our room are $5.50 EACH.