My first time at Taco Mac in the university area was somewhat unpleasant due to poor management that led to understaffing the night of a Duke and North Carolina game.
If your a manager in Charlotte everyone know that Duke and North Carolina will bring out 3 times the crowd to that of a normal night in any bar or restaurant in the entire state of NC so to be understaffed on this day falls entirely on managed and it should be addressed. We met friends there for a birthday gathering and it took 20 min to get a glass of water and drinks and another 45 minutes to get wings and there wasn't any apologies from staff of management regarding the long wait.
I've heard a lot about Taco Mac and I finally got to see what it was all about and I was turned off by the service.
On a positive note I will say that the food was excellent the wings very hot in temperature, The sauce was tasty and the guacamole and salsa tasted very good as well.
I may return or NOT on a night that doesn't have a major sports event on that night but I just assumed that a franchise model like Taco Mac would be prepared for the biggest rivalry in college basketball Duke and NC
My Only guess is that management was unaware or didn't care and staffed like a regular night and being that we didn't get and apology we figured she didn't care.
Service gets 2 out of 5 stars
Food gets 4 out of 5 stars
Overall I wasn't impressed we drove from mountain island area all the way to university for bad service and if it wasn't for a friends birthday I would of went to north lake mall area and visited Fox and Hound or Buffalo Wild Wings where service is always prompt and great food.