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  • 3.5 stars. First, I would like to thank SRP for the monster power surge that set fire to the electrical board in my dryer. They shall be receiving my gratitude in the form of a claim for $300. Naturally, I discovered the problem on a Friday afternoon. My first call to another highly rated appliance repair business resulted in an answer of "I can probably get to it Monday or Tuesday. Text me your information." Apparently, he was too busy to collect my information or actually give me an appointment. Not to mention it would take me 27 minutes to text my address & phone on my flip phone as well as a refresher course on how to type a number. Forget it. So I called Appliance Works. They actually tried to work me in the same afternoon, but when the repairman got tied up on another call, they promptly called to let me know he would have to come the next day, a Saturday. And he did come in the window I was given. Although I assumed it was the board, he stated it was only a blown fuse and would be a mere $130 to repair. Unfortunately, he had to leave for over an hour to get the fuse. After he came back, he realized it was the board and would really be $270. He forgot that a Frigidaire had to be tested differently. I could forgive that since he was relatively young. The kicker was that the part would not be in until the following Friday. I expressed I could not wait that long and was considering just buying a new set. It was only after we asked if there was any way to get the part sooner that he offered to have it expressed. It was to get here on Tuesday. Tuesday came and went, and I did not hear from Appliance Works, so I called on Wed morning. The gal I spoke with contacted the technician and through some miscommunication advised me the tech did not know if the part was in. I wasn't happy about paying an extra $30 for rush unnecessarily. She had the tech call me himself and he clarified the part had come in on Tuesday, but not until late. He was going to confirm the right part had been ordered before calling. He did follow up and came that evening to fix it. Again, he was on time and the repair was made at the quoted price. He also gave me a detailed receipt so that I can file a claim. Although there were a few snags, Appliance Works was very accommodating in scheduling me promptly. I would definitely use their service again.
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