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  • My wife and I purchased several items from this Spencer's location about 6 months ago. Everything has been fine until last week. Our 70" TV just stopped working out of the blue. I promptly called Spencer's and they put me in touch with the warranty repair company. A week later the parts came in. They showed up today to replace the parts and another component failed. They told me they would have to order more parts and that it would be another week. Not their fault, but I wasn't happy at the thought of going another week without our TV. I called Spencer's today and talked to the manager and told him my situation. I asked to have a brand new TV since I didn't want to go without for another week. He said he would call me back after checking his options. As promised he called me back. He called the manufacturer representative and got a special exception to get us a new TV. I am happy to report that I got my new TV installed today!! That is the definition of customer service! They went above and beyond to make a customer happy! I would highly recommend these guys at this location!!! Thanks again Spencer's.
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