| rev:text
| - I guess my expectations were a bit too high for such an expensive place.
We made reservations for our anniversary dinner. In general, my dining experiences surround casual dining establishments. Low key, relaxed atmosphere, friendly wait staff, the type of place that will stop for a minute or two to have a conversation instead of go through a check list. Serve bread, bring water, fork on the left, soup spoon above the plate, ask about appetizers, talk about specials, etc., etc. I got the feeling that this was a stuffed shirt type of place, and while I *was* wearing a tie that evening, I wasn't expecting a by the book, average service with our $50 meals.
Where to begin? I hate that this is basically going to be a check list of everything that went wrong, but here goes.
- requested olive oil for the table bread which took about 15 minutes to arrive.
- the drinks we ordered took 20+ minutes to arrive.
- wifes steak wasn't cooked to order. The waiter asked if she wanted it butterflied to be sure it was cooked to order, she said yes. It was not butterflied and started bleeding when she cut into it.
- we ordered a side of brussel sprouts that didn't actually come out with the meal.
- I had to remind the waiter that we didn't get our brussel sprouts
- the sautéed brussel sprouts and bacon tasted mediocre and came with crunchy bacon bits, not bacon - I've had way better and for a lot less $$.
- the steamed vegetables (a carrot and snow peas by the way) went through more of a blanching than a steaming and were basically raw veggies.
- option of baked potato, mashed potato, and potato au gratin as your included side, how much potato do you think I eat?
- run of the mill steak house music playing over the speaker system.
My expectations were that I would get an amazingly delicious meal, nice friendly evening, perhaps some live ambiance music, a waiter who remembered what we ordered without a reminder, and service that happened a bit faster. I understand that kitchen problems aren't the fault of the wait staff, but I assumed at the cost of these meals, the waiter staff would notice a missing side dish, and a steak that wasn't butterflied.
If you care to know, yes we did mention the foul ups with the food order, they did comp the brussel sprouts, they did cook the steak a bit longer, the manager came to the table to apologize, and we did receive complimentary desserts. Although the desserts were complimentary because of our anniversary and not the foul ups; not that I was fishing for free stuff. I certainly appreciate the apologies and effort put in to correcting what went wrong. I was generally expecting a *nice* place like this to be on their game the entire night and was soured by the overall experience.
Donovan's sure knows how to make a special evening, well, not so special.
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