Wow, I made my reservation a month in advance and I arrive at 4:50pm and no car was available it has been 1hour now and still waiting for the car. I came referred by my boss and I have to say that they have not lived to the excellent customer service that they boast about. Also there are other clients waiting as well and some of them don't know what's going on. I hope for a better experience when I bring back the car. We will see.