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| - Where do I even start? If it sounds too go to be true....it probably is.
March 7th- I called the 1-800 number and spoke to a lady about setting up a new system. I specifically asked her how the first month was charged and if they charge the next month ahead. She replied, "No ma'am, you will only be charged for your pro rated amount for March and then all other months will be billed on the 1st of the month, but you can change that date if you want". I went ahead and set the appointment for the next day and paid $100 over the phone for an install fee (normally $200, so they advertised)
March 8th- The tech arrived promptly at my home around 8 am. We began discussing the system. The promotion advertised a free system. The free system only included a key pad, motion detector, 1 door sensor and 1 window sensor. Figures. So, I inquired about how I could go about getting window and door sensors for all of my windows and he mentioned I could trade stuff in toward other items and purchase any additional equipment. I needed/wanted 3 door sensors, 3 window sensors, key pad, keychain remote, motion detector, smoke alarm, and camera. Of course, this all came in at about $3,000. He ended up giving me the undeniable deal of $300 for all! (Again, if it sounds too good to be true, it is) I went ahead and paid the $300 for this because I really wanted all of these items and security for my home due to current events. I needed the security and safe feeling that cane with the system..and they play on those feelings. The tech was nice, we conversed and he was professional. They say hindsight is 20/20. He lied to me the entire time! As did the lady on the phone! I do believe their training includes "How to lie 101". He verified that I would not be double charged, but only the prorate amount. He even stated I would be awarded with a 2nd $100 gift card because I was charged taxes that I wasn't suppose to be charged that he couldn't remove. I thanked him for that.
March 9- I look at my ADT account and see there's a pending charge of over $90...when I was supposed to be $40 and some change! I called before it had hit my account and asked them to fix this and explained why. The person quickly issued a refund request, apologized and sent me an email confirmation of refund.
March 15-I noticed the refund had not yet hit my account and that the gift certificate from Mpell (for the second Visa card) had not came through email as the first did. I called ADT to inquire about this. The person on the phone said my refund was still processing and apologized for the delay. Blamed it on the weekend. Told me I'd have to call the defenders number directly about my visa gift card. I ended up getting slammed at the office...
March 21- Again, I went through emails and did not see the certificate. I checked my bank account and NOTHING had been refunded as promised. Again....I called ADT. The girl on the phone tells me my refund request was denied on the 10th?! WHAT?! No email? Why would they still tell me its processing? Why would it be denied and it was charged incorrectly? She stated it was their policy to charge the prorate plus first month and it said that in my contract. I explained to her that I went over it on an iPad and read the whole thing. Saw nothing of this. She even admitted it must have been skipped over by the tech?! WHAT?! How?! Then I was transferred to someone else about the gift card and she tried to argue that techs cant give this out and she might be able to get me $75. I said no, $100 was what I was told so that's what I expect. I never asked for the card, he offered it! I then spoke to manager who said he would forward everything to the defenders management and someone would reach out. I literally laughed because I knew that was a LIE! That's all they're capable of.
I've been lied too, falsely charged, and played. I would not recommend them to ANYONE. What's sad is after the install, I recommended them to people I know and had to go back to them and warn them otherwise. I am now STUCK in a contract for 36 months, $60/mo with this dishonest company. How can I trust a company to monitor and protect my home if something happens when they can't even tell the truth. What happens if I need fire, police and/or medic? Will you say you called them but then not?! THIS COMPANY CANNOT BE TRUSTED. I have been taken advantage of greatly and I AM NOT HAPPY ABOUT IT. I will in fact let everyone I know to not use them. I work at an apartment community and residents are always asking for recommendations for alarm systems.....I'll refer them to anyone other than ADT-protect your home/defenders dealer in Charlotte.
You can't run a business dishonestly by blatantly lying to your customers then waiving a contract in their face. I am not an idiot. I read thoroughly before signing. If that was there...they found a way to omit it! I'll be taking this to the BBB next!
Signed,
A seriously pissed of customer.
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